Privacy Policy

Effective date: June 9, 2022

This Privacy Policy explains how PT Semanggi Kreasi Indonesia (“Klova Studios”, “we”, “us”, or “our”) handles information in connection with our mobile applications and related services (the “Service”).

Scope

This policy applies to our mobile applications and any related websites operated by Klova Studios.

Information We Collect

• We do not directly collect personally identifiable information from users of the app.
• If an error occurs while you use the Service, we may collect diagnostic information (“Log Data”) through third-party tools. This Log Data may include non-personally identifiable information such as your device model, operating system version, app configuration at the time of the error, the time and date of your use of the Service, and other statistics. We specifically configure our tools to avoid collecting IP addresses or any other data that could directly identify you. This information is used solely to diagnose and fix issues and improve the Service.
• If you contact us directly (for example via email or a contact form), we will receive the information you choose to provide and will use it to respond to your request.

Permissions Used by the App

Depending on the specific functionalities of our mobile app, we may request limited permissions to access certain features of your device. These permissions are solely used to enable app functionality and not for tracking or profiling purposes. These may include:

• Storage Access: To cache or store temporary data necessary for app performance.
• Internet Access: To connect to our servers or third-party services for content delivery and updates.
• Notification Permission: If applicable, used only to deliver in-app updates or relevant alerts, never for marketing without consent.

All permissions can be managed or revoked at any time from your device settings.

Cookies

• The mobile app does not use cookies directly.
• Our website may use cookies for basic functionality. You can configure your browser to accept or refuse cookies. If you refuse cookies, some parts of the website may not function properly.

Third-Party Services

The app may include third-party code or libraries that collect diagnostic information or provide essential functionalities. These third parties may collect certain data to improve their services. We have carefully selected these services and configured them to minimize data collection. Please refer to the privacy policies of these third parties for details on their data handling practices:

• Google Play Billing Library: Used for in-app purchases. Google’s Privacy Policy: https://policies.google.com/privacy
• Fresco (Facebook): Used for efficient image loading and display. Facebook’s Data Policy: https://www.facebook.com/policy.php
• Glide (Bumptech): Used for image loading and caching. Glide is an open-source image loading library that processes image data locally on the device and does not collect personal data or transmit it to external servers. More information: https://bumptech.github.io/glide/
• Firebase Crashlytics (Google): Used for crash reporting and diagnostic information. Google’s Privacy Policy: https://policies.google.com/privacy

Data Use

• We use diagnostic information only to maintain, troubleshoot, and improve the Service.
• We do not sell your personal data.

Data Sharing

We do not share information with third parties except: (a) service providers who assist us in operating the Service and are bound by confidentiality obligations; or (b) when required by law.

International Data Transfer

Your information may be processed or stored on servers located outside your country of residence. By using our Service, you consent to the transfer of your information to such locations. We take steps to ensure that any international transfers comply with applicable data protection laws and that your information remains protected.

User Rights

Depending on your location, you may have certain rights regarding your personal data, including the right to:

• Access and receive a copy of your data.
• Request correction or deletion of your data.
• Withdraw consent (if applicable) for data processing.
• Object to or restrict the use of your data.

To exercise these rights, please contact us using the information provided below.

Data Retention

Diagnostic information is retained only as long as necessary to investigate and resolve issues and to improve the Service.

Security

We take reasonable measures to protect information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is 100% secure.

Children’s Privacy

We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us and we will take steps to remove such information.

Links to Other Sites

The Service and our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post any changes on this page and update the effective date above.

Legal Compliance

We comply with applicable privacy laws, including (where relevant) the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). We ensure our practices are aligned with principles of transparency, fairness, and user control.

Contact Us

If you have questions about this Privacy Policy or our practices, please contact us at: klova.studios@gmail.com or visit https://www.klovastudios.com/.